Privacy Policy

City2bay Pool Solutions is committed to protecting your privacy. Any information you provide when using this website will only be used in accordance with this statement. We may update this policy from time to time, so please check this page periodically to ensure you are happy with any changes.

1. Information We Collect

We may collect the following details:

  • Name

  • Contact information (including email address)

  • Demographic information (postcode, preferences, interests)

  • Other information relevant to customer surveys and/or offers

  • Cookies (see “List of Cookies We Collect” below)

2. How We Use Your Information

We collect information to better understand your needs and provide improved services. Specifically, we may use it for:

  • Internal record keeping

  • Improving products and services

  • Sending promotional emails about new products, special offers, or other updates

  • Contacting you for market research (via email, phone, or mail)

  • Customising the website according to your interests

3. Security

We are committed to keeping your information secure. Suitable physical, electronic, and managerial procedures are in place to safeguard data collected online.

4. Cookies

Cookies are small files placed on your computer to help analyse web traffic and tailor website experiences.

  • We use traffic log cookies to identify which pages are being used, helping us improve the site.

  • Cookies do not give us access to your computer or personal information beyond what you choose to share.

  • You can accept or decline cookies via your browser settings. Declining may limit website functionality.

5. Links to Other Websites

Our website may contain links to other sites. Once you leave our site, we are not responsible for the protection or privacy of information you provide on external websites. Please review their privacy policies.

6. Controlling Your Personal Information

You may restrict the collection or use of your personal information by:

  • Selecting the opt‑out box on forms to prevent use for direct marketing

  • Changing your preferences at any time by emailing admin@city2baypoolsolutions.com.au

We will not sell, distribute, or lease your personal information to third parties unless required by law or with your permission. If you believe any information we hold is incorrect, please contact us promptly and we will correct it.

7. List of Cookies We Collect

  • CART: Association with your shopping cart

  • CATEGORY_INFO: Stores category info for faster page display

  • COMPARE: Items in your Compare Products list

  • CURRENCY: Your preferred currency

  • CUSTOMER: Encrypted customer ID

  • CUSTOMER_AUTH: Indicator if you are logged in

  • CUSTOMER_INFO: Encrypted customer group

  • CUSTOMER_SEGMENT_IDS: Stores Customer Segment ID

  • EXTERNAL_NO_CACHE: Flag for caching status

  • FRONTEND: Session ID on the server

  • GUEST-VIEW: Allows guests to edit orders

  • LAST_CATEGORY: Last category visited

  • LAST_PRODUCT: Most recent product viewed

  • NEWMESSAGE: Indicates new message received

  • NO_CACHE: Cache permission indicator

  • PERSISTENT_SHOPPING_CART: Link to cart and viewing history

  • POLL / POLLN: Polls you have voted in

  • RECENTLYCOMPARED: Items recently compared

  • STF: Products emailed to friends

  • STORE: Store view or language selected

  • USER_ALLOWED_SAVE_COOKIE: Indicates cookie consent

  • VIEWED_PRODUCT_IDS: Products recently viewed

  • WISHLIST / WISHLIST_CNT: Wishlist items and count

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